DATA PRIVACY AND PROTECTION POLICY
Tata Motors Limited (henceforth referred as 'TML') is committed to protecting the privacy and security of your personal data. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention in our business processes. We process personal data collected according to the applicable legal provisions.
The core objective of this Privacy Policy is to bring to your knowledge the nature of personal data collected by us, the purpose of collecting such data and its use, subsequent processing of such data and your rights pertaining to such personal data shared with us. This Privacy Policy further sets out your rights pertaining to the protection of your personal data. This privacy policy describes the information about you that TML collects, how that information is used, maintained, shared, protected and how you can update it. It also applies to all personal data received by TML from the European Economic Area (“EEA”) in any format, including electronic or paper. It is effective on the date posted below and applies to our use of your information post effective date.
Except as otherwise provided in this Privacy Policy, in general, you can visit/ use our website without your personal identification. TML will allow you to provide an option to use the website without identifying yourself, where it is lawful and practical. Certain sections of the website may require your personal data in order to cater your needs efficiently and to provide better information for the products, services or information as requested by you during your visit to the website. You are requested to read and understand the terms and condition as stipulated below in connection with the use of our website. The usage of website includes unconditional acceptance of these terms by you. This website should be accessed only if you agree to the terms and conditions of our Privacy Policy and if you voluntarily consent and authorize Tata Motors Limited to use all the information provided by you in accordance with its Privacy Policy. If you do not agree to the terms of our Privacy Policy or are dissatisfied for any reason in relation to the websites and / or any contents thereof, you are prohibited from further accessing the website.
We encourage you to read this Privacy Policy.
PERSONAL DATA THAT WE COLLECT
Personal data refers to data that lets TML know the specifics of who you are and which may be used to identify, contact or locate you (e.g. name, age, gender, mailing address, telephone number and e-mail address). We collect your personal data when you provide us in scenarios such as in response to a survey, in case you register for events, when registering for personalised services, request information about product or use our services or request customer support. We may ask you to provide your personal data relevant for the scenarios such as your name, address, zip code, phone number, email address, IP Address, location data, information about your device, etc. Not all of the personal data TML holds about you, will always come directly from you. It may, for example, come from your employer or other organizations to which you belong. However, TML collects personal data about you when you interact with this site and/or utilize services offered on this site. For example:
- If you apply for a job or other staffing opportunity through this site, you will be asked to submit your resume and as well as other contact information such as your email address, phone number and mailing address. We will use this information to consider you for the job opening that you specify. We may also use this information to contact you regarding other staffing opportunities, both opportunities advertised on this site.
- We may use a third party service provider to assist us with some features of our site. Our service provider will receive your information on our behalf and will not be permitted to use it for any other purpose.
- We may also ask you for personal data in connection with other interactions you have with this website, including when you answer a survey and when you report a problem with this site or services offered on this site.
- We collect your personal data if you wish to do business with us in the form of dealership / distributorship (through dealer / distributor applications)
- We also collect personal data from third parties such as our partners, service providers, and publicly available websites, to offer services we think may be of interest and to help us maintain data accuracy, provide, and enhance the services.
- Payment information including credit/ debit card details, Bank account number, Bank account type, Bank names, etc. may be collected by our associated payment gateways. Such data shall be used solely for processing your transactions.
- Vehicle details including model, year, colour, RTO registration number and selling details which includes Invoice particulars, warranty details, dealer name and year of purchase.
- Details of how you used our website.
- Device event information such as caches, system activity, hardware settings, browser type, browser language, the date and time of your visit, time spent on those pages and other statistics and referral URL.
By providing us your personal data pertaining to your relatives, friends or any other third parties, you confirm and guarantee that you have received an appropriate consent from such relatives, friends or third parties for the disclosure of such personal data to us for the purposes/ usages as set out in this Privacy Policy.
This website should be accessed only if you agree to the terms and conditions of our Privacy Policy and if you voluntarily consent and authorize Tata Motors Limited to use all the information provided by you in accordance with its Privacy Policy. If you do not agree to the terms of our Privacy Policy or are dissatisfied for any reason in relation to the Websites and / or any contents thereof, you are prohibited from further accessing the Website.
COMMUNITY DISCUSSION BOARDS
Our website offers the ability for users to communicate with each other through online community discussion boards, blogs, or other mechanisms. We do not filter or monitor what is posted on such discussion boards. If you choose to post on these discussion boards, you should use care when exposing any personal details, as such information is not protected by our privacy policy nor are we liable if you choose to disclose your personal details through such postings. Also, personal details you post on our website for publication may be available worldwide by means of the Internet. We cannot prevent the use or misuse of such information by others.
TML websites may contain links to other websites. TML shall not be responsible for the privacy or the content of such websites even if:
- You accessed the third party website using links from our website; or
- You linked to our website from a third party website.
HOW WE USE YOUR PERSONAL DATA
We can only use your personal data if we have a proper reason for doing so. We only use your data for one or more of these reasons:
- To fulfil a contract we have with you, or
- If we have a legal duty to use your data for a particular reason, or
- When we get your consent to use it, or
- When it is in our legitimate interests which are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.
The use of your information is subject to the privacy notice in effect at the time of our use. TML uses information provided to us for our general business use. This may include the following purposes:
- To respond to your requests;
- To provide services to you including customer services issues;
- To send communications to you about our or our affiliates' current services, new services or promotions that we are developing, and opportunities that may be available to you;
- To alert you to new features or enhancements to our services
- To communicate with you about job or career opportunities about which you have inquired;
- To ensure that our site and our services function in an effective manner for you;
- To measure or understand the effectiveness of advertising and outreach.
- To send you important information regarding the Websites, changes in terms and conditions, user agreements, and policies and/ or other administrative information.
- Marketing and events: We use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. We also maintain email preference centres for you to manage your information and marketing preferences. Please remember that even if you opt out of receiving marketing emails, we may still send you important service information related to your accounts and subscriptions.
- To investigate potential breaches, or to protect the rights, property or safety of TML and the Users of our website.
- Legal obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate:
- Under applicable law, which may include laws outside your country of residence;
- To respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence;
We endeavour to collect only such information that is reasonably necessary to perform services for you or to respond to your inquiries. You are responsible for ensuring that the information you provide is accurate, complete and current.
By giving your contact details on our Website, Mobile Application or any other mode, you agree to receive communication from TML or any of its associate/ affiliate over email, SMS, phone call and/ or WhatsApp.
TML reserve the right, in its sole discretion, to terminate your access to whole or any part of TML website and the related services or any portion thereof at any time without notice.
WHERE WE STORE AND PROCESS PERSONAL DATA
TML as a global organization, we take steps to ensure that the information we collect is processed according to this privacy notice and the requirements of applicable law wherever the data is located. TML has networks, databases, servers, systems, support, and help desks located throughout our offices around the world. We collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of our business, workforce, and customers. We take appropriate steps to ensure that personal data is processed, secured, and transferred according to applicable law.
TML will not sell or rent your personal data to anyone. In some cases such as to provide the product or service you have requested, we may need to disclose or transfer your personal data within TML or to third parties if required. When we transfer personal information to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal information protect it.
HOW WE SECURE PERSONAL DATA
TML uses appropriate technologies and procedures to protect your personal data. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. For example,
- Policies and procedures: TML employs reasonable technological, physical and operational security procedures intended to protect your personal data from loss, misuse, alteration, or unintentional destruction. Our security measures are periodically reviewed and updated in an effort to provide appropriate security for all the data collected about you.
- We place appropriate restrictions on access to your personal data.
- We implement appropriate security measures and controls, including monitoring and physical measures, to store and transfer data securely
- We require privacy, information security, and other applicable training on a regular basis for our employees and contractors who have access to personal data
- We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures and any applicable contractual conditions.
- We require, with contracts and security reviews, our third-party vendors and providers to protect any personal data with which they are entrusted in accordance with our security policies and procedures
CHILDREN
We do not provide services directly to children or proactively collect their personal information. Parents or guardians may authorize children to use our website provided they assume all responsibility and legal liability for the conduct of such child including, without limitation, monitoring the child's access and use of the TML site.
If TML learns that personal data of a child has been collected without verifiable parental consent, then TML may take the appropriate steps to delete such information. However, if you discover your child has submitted his/ her data to TML, you may request to have such data deleted from TML's database by sending an e-mail request. Upon receiving the request, TML shall ensure to delete such information from its database.
YOUR RIGHTS AND YOUR PERSONAL DATA
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.
In such cases, we will need you to respond with proof of your identity before you can exercise these rights.
- The right to access information: At any point you can contact us to request the information we hold on you as well as why we have that information, who has access to the information and where we obtained the information from. Once we have received your request we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee. You do not have to provide a reason for requesting access, but you will need to provide some reasonable proof of your identity.
- The right to correct and update the information: If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
- The right to have your information erased: If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example because we need it for our legitimate interests or regulatory purpose(s).
- The right to object to processing: You have the right to request that we stop processing your data. Upon receiving the request, we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or to bring or defend legal claims.
- The right to data portability: You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.
- The right to withdraw your consent to the processing at any time for any processing of data to which consent was sought. You can withdraw your consent easily by telephone, email, or by post (refer to consent withdrawal form).
- The right to object to the processing of personal data where applicable.
- The right to lodge a complaint with the Data Protection Representative.
- You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
- You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, TML takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
CHANGES
TML may update privacy policy from time to time. We encourage you to check our website frequently to see the current privacy policy so that you may stay informed of how TML is using and protecting your information. Whenever a change to this policy is significant, we will place a prominent notice on this website and provide an updated effective date.
PROTECTION OF DATA PROVIDED
We have stringent security measures in order to protect your personal data provided to us. We store all personal information in a secured manner, preventing its loss, misuse, wrongful disclosure, alteration or destruction. The said security measures are periodically updated. However, TML is not liable for breach of security during internet transmission of personal information, including any unintended loss, misuse, alteration or disclosure of such information. Furthermore, notwithstanding anything contained in this Privacy Policy, TML will not be responsible for any loss, damage or misuse of personal information, if such loss, damage or misuse is attributable to an event of force majeure or to any reason attributable to you.
TML may disclose your personal data in good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or Intellectual Property Rights of TML.
YOUR OBLIGATIONS
You warrant to TML that you will not use the Website for any purpose that is illegal or prohibited by these terms of use. You shall not use this Website in any manner which could damage, disable, overburden or impair the Website or interfere with any other party's use and enjoyment of this Website. You shall not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any data, services obtained from TML website without our prior consent, directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use.
GOVERNING LAW/ JURISDICTION
This Privacy Policy shall be governed by the laws of India; and the Courts of Mumbai (India) shall have the exclusive jurisdiction to try any dispute arising thereof.
QUESTIONS/CONTACT INFORMATION
If you have questions or comments regarding this Privacy Notice Policy, please contact us at:
Email:rewiresupport@tatamotors.com
Effective Date: 24.03.22
